Turning a week of player conversation on Discord into a sentiment summary that game studios can read at a glance, across both forum and text channels.
Overview
FirstLook helps game studios understand and engage their players. Its dashboard brings together what players say on Discord, what they do in the game, and how they answer surveys, so a team can see how a game is being received and act on it.
Sentiment is where most of that player voice lives. The work here was about turning a large amount of noisy conversation into something a team can read at a glance, and then go deeper into when they need to.
Weekly sentiment summaries
October 2025
A week of player conversation is too much to read. The Weekly Summary tab on the Sentiment page condenses it into a short written overview, then backs that up with detail that is easy to scan: the biggest movers, the topics with the most engagement, trending topics with a sentiment score, and notable player quotes.
Teams can tell quickly whether a recent change landed well or a new issue has appeared, and open a topic when they want the specifics. The Community Activity view sits beside it, charting sentiment and signal volume across the week with small trend lines for threads, signals, and engaged players.
Sentiment on Discord text channels
October 2025
Sentiment started with forum channels, which capture structured discussion but miss the casual chat where a lot of player opinion lives. Text channels can now be synced too, so both are analyzed together.
Setup is a single checklist under Configuration > Discord. The copy on the screen explains what syncing does: threads and messages show up on player profiles and the Forums tab, feed sentiment analysis, and make players sortable by Discord activity.